Job offer

Receptionist

Best Western Poitiers Centre Le Grand Hotel CDD Poitiers

Who are we?

A hotel where every detail counts and where a smile is the key to a successful stay. A warm welcome, meticulous service and team spirit make all the difference. And to make sure everything runs smoothly, we're looking for a multi-skilled receptionist.

Your role?

You are the first and last point of contact that our guests have with our establishment.
Your role? To do everything possible to ensure that their experience is smooth and pleasant:

Reception and customer service

- Welcoming customers with a smile, managing arrivals and departures
- Answering questions and anticipating needs
- Ensuring that every customer leaves with a 5-star experience

Reception management

- Manage reservations and optimise planning
- Processing payments, answering calls and emails
- Ensure simple and efficient administrative follow-up

A sharp eye for room maintenance

- Check that everything is spotless before guests arrive
- Lend a hand to the maintenance teams if necessary

Preparing breakfast

- Help set up and ensure that breakfast runs smoothly

Versatility and team spirit

- Be there when you're needed to ensure a smooth service
- Working as part of a team

Profile required?

- Initial hotel experience
- A sense of welcome and a well-groomed appearance
- Autonomy, dynamism and versatility
- Flexible working hours (including weekends)
- Comfortable with IT tools and reservation systems

Practical details ?

- Contract: 3-month fixed-term contract
- Salary: €12 - €12.40 per hour
- Location: Best Western Poitiers Centre

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